Overview:

The general rule is that someone, somewhere, knows there is a problem and they know it long before an Internal Auditor is going to find it. The liberal use of feedback mechanisms speeds up the process of getting important information. Someone (probably many) knew of unsafe and dangerous conditions on the Deepwater Horizon oil rig before disaster stuck. Someone (many) knew that employees at Wells Fargo were opening fraudulent customer accounts for personal gain before the story broke. But no one was asking the right questions (or listening to the answers).

Well-designed surveys are an efficient, effective way of obtaining large amounts of feedback regarding targeted risks, controls, compliance issues, and processes. In this part 1 webinar of TQA Point of Focus #3 on Feedback, you will learn that Internal Auditors, Total Quality Auditors, should be the experts on the use of feedback mechanisms and the architects of the effective use of surveys.

Note: This is a previously recorded live webinar that contains polling questions meant only for the live participants. Please disregard the polling questions are they are part of the live recording. Passing the quiz at the end of this course is your requirement to attain CPE. See the CPE tab for more details.

Program Level: Basic | Prerequisites: None

Program For: Auditors, CPAs, and Other Professionals

Instructional Method: Self-Study | Advance Preparation: None

Recommended CPE Credit: 1 hour(s) | Field of Study: Auditing

Airing: Webinar replay