Overview:

The principle objective of most organizations is to satisfy customers – both internal and external. To satisfy ALL stakeholders. So I ask, how do you know if you have satisfied your stakeholder/customer needs if you do not ask them? Sure, there are plenty of other measures that are good indicators of customer satisfaction, but nothing can be more important than hearing the feedback directly from the customer.

Internal Audit functions are NOT excluded from the organization when it comes to satisfying customers, so let’s do an Internal Audit self-assessment and see where you might stand on this topic. In this part 2 module of TQA Point of Focus #3 on Feedback, we will discuss the important fact that the Internal Audit function ONLY adds value if its customer believes it adds value. And the only way to know, is to start asking. As an extension of the part 1 webinar on Feedback, we will discuss the effective use of surveys specifically for Internal Audit performance feedback.

Note: This is a previously recorded live webinar that contains polling questions meant only for the live participants. Please disregard the polling questions are they are part of the live recording. Passing the quiz at the end of this course is your requirement to attain CPE. See the CPE tab for more details.

Program Level: Basic | Prerequisites: None

Program For: Auditors, CPAs, and Other Professionals

Instructional Method: Self-Study | Advance Preparation: None

Recommended CPE Credit: 1 hour(s) | Field of Study: Auditing

Airing: Webinar replay